Frequently Asked Questions

If you can't find your question here, please feel free to email us at miki@japonicajewelry.com.

About Kintsugi Jewelry

What is Kintsugi?

Kintsugi is a traditional Japanese technique for repairing broken pottery with gold, embracing imperfections as part of an object’s history. Our jewelry is inspired by this philosophy, celebrating uniqueness and resilience.

For inquiries about my jewelry, shipping, media inquiries, collaborations, and other matters, please feel free to use the form below or email me at miki[at]japonicajewelry.com.

I always love hearing from those who are interested in my brand! I strive to reply within 48 hours, except during weekends and public holidays in Japan.

If you have a question about a specific item, please include the SKU number, which can be found at the end of the product description. Thank you!

Are your pieces made with real gold?

No, to keep our jewelry accessible and affordable, we use bronze powder with a tarnish-prevention treatment to highlight the repaired areas.

Are your pieces made from real broken pottery?

Yes! Each piece is crafted from authentic, repurposed Japanese ceramics.

Are the materials you use nickel-free?

Yes, both our 14k gold-filled and surgical stainless steel chains and clasps are nickel-free. If you have sensitive skin, we recommend choosing surgical stainless steel, which is considered more hypoallergenic. However, reactions can vary depending on the individual and circumstances.

How should I care for my Kintsugi jewelry?

  • Store in a cool, dry place away from direct sunlight.
  • Wipe with a soft cloth after wearing.
  • Remove before bathing or swimming.
  • Avoid direct contact with chemicals, such as perfumes or cleaning agents.

Ordering

I’m currently in Japan! Can I visit your shop?

Unfortunately, we operate exclusively online and do not have a physical store. However, we can ship to your hotel during your stay in Japan (domestic shipping is free).

Can I request a custom piece?

At this time, we do not offer custom orders, but we love hearing your ideas! If you have a design suggestion, feel free to email me at miki@japonicajewelry.com.

Can I add gift wrapping to my order?

Yes! We offer Japanese-style gift wrapping for an additional fee. Simply select the gift-wrapping option at checkout.

Do you offer wholesale?

Yes, we have a wholesale program for select retailers. If you're interested, please contact us here to discuss potential partnerships!

Shipping & Deliver

Where do you ship from?

We ship from Japan to various countries worldwide.

How long does shipping take?

Shipping times vary based on the destination and delivery method. Delays may occur due to customs processing. As a general guide:

  • Standard shipping: 2–5 weeks
  • Express shipping: 1-2 weeks

If you'd like an estimated delivery time for your country, please contact us—we may be able to share average shipping times based on past orders.

How much is shipping?

  • International shipping: $8 USD (standard) / $20 USD (express)
  • Shipping within Japan: Free!

Do you provide tracking?

Yes, all orders include a tracking number. You will receive an email with tracking details once your package has shipped. However, some countries (e.g., Australia and Canada) stop tracking updates once the package arrives in the destination country.

My package hasn’t arrived. What should I do?

First, check your tracking information using the tracking number provided in your shipment confirmation email ("A shipment from order #XXX is on the way"). You can also check your local postal service’s website for tracking updates. If you cannot locate the package, please reach out to us for further assistance.

Will I have to pay customs fees?

Customs duties and taxes vary by country and are the buyer’s responsibility. Please check with your local customs office for details.

Returns & Exchanges

Do you accept returns or exchanges?

Yes, we have a 30-day return policy. You have 30 days from receiving your item to request a return. Please contact me at miki@japonicajewelry.com to process return. Please note that shipping costs to and from Japan are the responsibility of the customer.

What if my item arrives damaged?

We take great care in items and packaging, but if your item arrives damaged, please contact me at miki@japonicajewelry.com immediately with photos, and we’ll work on a solution.

Find your perfect piece...

View all